Client Portal

STAR Mobile App Privacy Notice

This section supplements our general Cookies and Data Privacy Notice and applies specifically to users of the STAR mobile application, available on Google Play and the Apple App Store. 

1. Data We Collect via the App 

When you use the STAR mobile app, we may collect the following types of data: 

  • Personal Information: STAR username for authentication and sometimes your email address to supplement bug reports. 
  • Device Information: Device type, operating system, unique device identifiers, and mobile network information. 
  • Usage Data: App interactions, crash logs, diagnostic data, and performance metrics. 
  • Location Data: We need to collect location data to support trading functionality within the app. 

2. Permissions 

The app may request access to: 

  • Camera and Photos: To supplement uploading bug reports. 
  • Biometric Authentication: To enable secure login using fingerprint or facial recognition. 
  • Network Access: To ensure real-time data synchronization and secure communication. 
  • Location: To provide your location for managing orders. 

You can manage these permissions through your device settings. 

3. Use of Data 

We use the collected data to: 

  • Provide and improve app functionality. 
  • Authenticate users and secure accounts. 
  • Monitor app performance and resolve issues. 
  • Comply with legal and regulatory obligations. 

4. Sharing of Data 

We do not sell your personal data. We may share data with: 

  • Service Providers: For hosting, analytics, and customer support. 
  • Regulatory Authorities: As required by law or regulation. 
  • Third-Party SDKs: Integrated tools (e.g., crash reporting, analytics) that may collect limited data. These providers are contractually bound to protect your data. 

5. Data Security 

We implement industry-standard security measures, including: 

  • End-to-end encryption. 
  • Secure authentication protocols. 
  • Regular security audits and monitoring. 

6. Your Rights 

You have the right to: 

  • Access, correct, or delete your personal data. 
  • Withdraw consent for data processing. 
  • Request the deletion of your STAR account by contacting [email protected]. 

7. Children’s Privacy 

The STAR mobile app is not intended for children under 13. We do not knowingly collect data from children. 

8. Contact 

For questions or concerns about this notice or your data, please contact us at [email protected].